FAQ's

  • Do you ship internationally?

    No. We ship Australia wide only

  • How do I place an order?

    We have three simple steps for ordering: Step1: You will need to log-in first. If you are a new user, you may register as a member for free. Step2: Browse the item you wish to purchase - by inputting the keyword in the search file located on the top left of the page, or click on the category list on the left of the page. When you have found the products you would like to purchase , simply click the "Add To Cart" button. You will see these items in your shopping cart now (View cart). Step3: When you have finished your shopping, simply click on the Checkout button locate don the top right of the page or at the bottom of your shopping cart. The website will then lead you though the process of providing delivery and payment details.

  • Can I cancel or change my order once the order is confirmed?

    Yes, you can cancel or change your order before you submitted the payment. Usually we proceed your order once the payment has been confirmed. Please email us as soon as possible if you wish to cancel or change your order.

  • Why would all the items in my shopping cart no longer become available when I check out?

    Our stock is managed on a first check out - first sold basis. If the item you have selected is no longer available when you check out , that means someone has completed the check out before you.

  • Why would my order be canceled when I prepare to pay for my order?

    Your order will be cancelled and the item returned to our inventory if we could not confirm your payment in 5 business days after you have placed your order . But usually we will notify you via email or phone before we cancel your order.

  • How do I check my order status?

    Once we have confirmed your payment, we will dispatch your order within one working day. Tracking information will then be sent to your billing email address, or you may find the tracking information from your account.

  • Where can I find my previous orders record?

    Simply log-in your account, then click on "My Account", all previous orders you have made will be shown .

  • What payment methods do you accept?

    Bank Transfer/Deposit, Paypal, Visa or Master Cards via Paypal or ring us.

  • How does Paypal work?

    Please visit www.paypal.com.au for more information.

  • Do your prices include GST?

    Yes, all our prices are GST included.

  • Is Lay-by available?

    Yes. Lay-by is only available for local customers by visiting us.

  • When will you ship out my order?

    Your order will be dispatched within 1-3 working days after we have confirmed your payment. You will be notified via an email with a unique tracking number and delivery details.

  • Where can I track my order?

    1. eParcel
    If your goods have been dispatched with eParcel, just click on the following link --please make sure you have your tracking number ready. eParcel: www.eparcel.com.au

    2.Hunterexpress: www.hunterexpress.com.au

  • Do you provide combine shipping service?

    No, and there are a several reasons:

    Firstly, we calculate postage cost on a per-item basis. To provide a unique tracking number for each item, we must send each item individually from our warehouse. This allows each item to be tracked from our warehouse to customer's front door, and therefore providing better security for delivery.

    Secondly, sending items individually allows our dispatch process to be simpler and therefore items can be sent out immediately on the next day.

    At times, we may dispatch items directly from our suppliers or a secondary warehouse due to our diversified range of products. Sending all items together as one shipment will therefore be impossible.

  • Can you ship my item by express post?

    We do not provide this service at this moment.

  • What happens if I am not at home when the courier delivers my orders?

    eParcel: If no body is at the delivery address to receive the parcel , a card will be left advising that the parcel can be collected from the nearest post office.

    HunterExpress: arrangement would be made in advance to ensure that your package can be delivered at a time convenient to you. If you not be at home at the agreed time , a redelivery fee may apply.

  • Can you ship my order to my PO BOX address?

    Yes. Only for the products(except bikes) less than 20kg.

  • Why are your prices so low?

    because we:

    • source our products directly from manufacturers around the world;
    • purchase in shipments much larger than most retailers to obtain a better price;
    • do not involve or rely on any intermediaries to source our products ;
    • Sell on the Internet only which eliminates expensive retail costs.

  • Can I physically see an item before I purchase it?

    Yes. You can come to visit us at trading hours. Please view more details at CONTACT US.